Enhancing Multi-Restaurant Food Ordering: A Seamless Solution
The Customer
YumPum is a Pune-based food delivery startup with a bold vision to transform how people order food. It’s a one-of-a-kind app that lets you order from multiple restaurants in one go, making dining easier and more convenient.
The Destination
YumPum aimed to redefine food delivery in Pune, India. The goal was to enable customers to order from multiple restaurants in a food hub within a single order, offering convenience and cost savings.
The Solution
To tackle this challenge, LogicLoom leveraged the power of the MERN tech stack (MongoDB, ExpressJS, ReactJS, and NodeJS) to craft a comprehensive solution, comprising applications and a web portal that catered to various user roles and ensured efficient coordination between restaurants, hub managers, delivery executives, and customers.
- Customer App: YumPum offered native Android apps for customers, enabling them to effortlessly select a nearby hub, browse menus from multiple restaurants, add items to their cart, and make secure payments, all in a single order.
- Hub Manager App: Hub managers were equipped with a dedicated app to oversee operations, coordinate with restaurants, and efficiently manage deliveries within the hub, ensuring a smooth customer experience.
- Restaurant App: The dedicated Restaurant App provided restaurant owners and staff with a streamlined interface for efficient menu management, real-time order processing, and order status updates, enhancing the overall user experience.
- Delivery Executive App: Delivery executives received real-time order information via their app, optimizing delivery routes and ensuring timely order fulfillment.
- Admin Panel: The comprehensive admin panel, developed with Angular, enabled thorough system management, allowing administrators to monitor user activity, track orders, and generate reports for effective administration and operational optimization.
The Value Add
- Enhanced User Experience: YumPum simplified the process of ordering from multiple restaurants within a food hub, providing users with an unmatched level of convenience.
- Operational Efficiency: The suite of mobile applications and the web portal streamlined operations, resulting in increased revenue for businesses and a more efficient food delivery ecosystem.
- Cost Reduction: YumPum’s solution effectively coordinated stakeholders, leading to a reduction in delivery costs and shorter waiting times, which in turn attracted a larger customer base.
- Data-Driven Decision-Making: The platform empowered decision-makers with valuable insights into customer preferences and system performance, enabling data-driven decisions for continuous optimization.
